We offer several shipping options to accommodate your needs, depending on where you would like your Ghisò order delivered. Generally, we ship via Swiss Post, DHL, or FedEx. On the cart page, you will find a convenient shipping rate calculator to estimate the exact shipping fees for your order.
For orders outside Switzerland, please be aware that taxes and duties may apply upon delivery, depending on your country's regulations. All international orders are shipped free of Swiss taxes, and any additional charges will be the responsibility of the recipient.
At Ghisò, we strive to provide an exceptional and seamless experience. If you need assistance in choosing the right product, feel free to reach out to us via email or phone—we’re here to help.
We also accept returns or exchanges, ensuring your satisfaction with our products. If an item appears damaged upon delivery, please contact us within 14 days of receiving your order to arrange a return or exchange.
To request a return or exchange:
- Email us at [your email address], specifying whether it is a return or exchange and the reason for your request.
- Ship the item back to us, ensuring it is addressed correctly.
We only accept returns or exchanges of items purchased directly from ghiso.style. Items must be unused, unwashed, and in their original condition, including all packaging, labels, and any accompanying accessories. We appreciate your fairness in adhering to these conditions.
3.a REFUNDS
Once your return is received and inspected, we will notify you of the outcome. If your return is accepted, your refund will be processed and applied to your original payment method. Please note that refunds may take up to 7-10 business days to appear in your account due to varying processing times between financial institutions.
3.b SHIPPING FEES
Shipping fees are non-refundable unless the product is defective. In such cases, we will reimburse the full shipping cost. Otherwise, the original shipping fee will be deducted from your refund.
At Ghisò, our products are crafted with the finest vegetable-tanned leather, a material that ages gracefully and develops a unique patina over time. To ensure your Ghisò item remains in excellent condition, we recommend the following care guidelines:
GENERAL CARE
- Avoid Prolonged Sun Exposure: Direct sunlight may cause the leather to fade or dry out. Store your item in a cool, shaded area when not in use.
- Protect from Moisture: Vegetable-tanned leather is not waterproof. If it gets wet, gently pat dry with a soft, clean cloth and allow it to air dry at room temperature. Avoid using heat sources to speed up the drying process.
- Keep Away from Harsh Chemicals: Perfumes, oils, and cleaning agents can stain or damage the leather. Be mindful when handling your item.
CLEANING
- Light Cleaning: Use a dry, soft brush or cloth to remove dust or debris. For deeper cleaning, use a damp cloth with a small amount of mild soap, followed by a dry cloth to remove excess moisture.
- Leather Cleaner: Occasionally, you can use a specialized leather cleaner designed for vegetable-tanned leather. Test the product on a small, inconspicuous area before applying it to the entire surface.
MAINTENANCE
- Conditioning: Periodically condition the leather with a high-quality, natural leather cream to maintain its suppleness and prevent cracking. Apply sparingly with a soft cloth and buff gently.
- Storage: Store your Ghisò item in its original dust bag or a breathable fabric bag. Avoid plastic bags, which can trap moisture and damage the leather.
Over time, the leather will develop a rich patina, enhancing its character and beauty. Embrace the marks of use—they tell the story of your journey and make your piece uniquely yours.
For additional guidance, feel free to reach out to our team. With proper care, your Ghisò product will remain a timeless companion for years to come.